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Why Multi-Alert
Today, Customer Relationship Management means
going beyond the standard protocol for satisfying and retaining
customers. Communicating effectively with customers,
distinguishes your company from the rest by creating a unique
competitive advantage.
Many companies automate their business processes hoping to gain
efficiency and reduce costs, yet forget to reach out to their
customers, partners, suppliers and employees. This remains a
manual challenge, without an effective mechanism to automate
this routine process.
Now, TeleMessage’s Multi-Alert Service enables you to add a more
pro-active customer care approach, with a highly customizable
multi-channel notification service. The Multi-Alert service
enables you to automate routine messages and processes with
fully interactive voice and text communications.
TeleMessage Multi-Alert enables you to facilitate real-time
message delivery to wired and wireless devices, including
landline phones, mobile phones, fax machines, SMS, e-mail,
instant messengers and pagers, while leveraging your investment
in database, call center and enterprise application
technologies. The service allows companies to overcome their
communication barriers by automating complex communication
processes, which will boost productivity, reduce operating costs
and see an immediate return on investment.
TeleMessage’s Multi-Alert Service acts as a
seamless layer in your existing Customer Relationship Management
process. The service acts as a notification or alert process, or
it can become a fundamental core of such a process.
It provides a range of protocols necessary to bring your
distinct data sources and customer systems into continuous
interaction with a multitude of customer devices. This enables
you to interact with your customers however, and whenever they
choose.
We offer dynamic integration and implementation options that can
easily integrate with your current solutions and data on a
one-way or two-way basis.
We can connect with your web site, database, propriety systems,
call center, mail server or even a manual transaction process.
Multi-Alert can bring immediate tangible results with low
up-front investments in time and money. This is a true “low
effort – fast results” solution.
TeleMessage’s
comprehensive, carrier class UMS solution is tailored for
corporate and call center needs, allowing more flexibility than
any other messaging solution.
Multi-Alert offers these unique features:
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Multi channel delivery
Devices include: landline phones, mobile phones, fax machines,
SMS, e-mail, instant messengers and pagers. You can even send
chasing messages with escalation rules. Now you can communicate
with your customers through multiple devices. Companies can also
leverage customer information by delivering automated targeted
campaigns and nurture viral marketing with instant transactions.
Interactive response
Customers can interact with the system and return numeric,
textual or voice replies. They can create instant transactions
by entering or asking for more information, transfer calls as
well as, being forwarded to a call center. You can also send
voice interactive SMS messages with a callback to a virtual call
center via IVR.
Dynamic content
Send voice, text, image or interactive messages with varying
data. Incorporate a one-to-one personalized touch. You can even
use multilingual alerts – so each recipient will get the care he
expects.
Track delivery
Get real time reports on the status of message alerts, their
delivery and user responses. Deliver this information to data
systems, and analyze it for further personal treatment.
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Seamless integration
Use integrated input through XML, HTTP, SMTP, SMPP, Database
triggers, Web or manual entry to incorporate Multi-Alert into
your solution. Pass and receive all information in a secure
manner maintaining authorized access, user privacy and data
protection.
Fully customizable
With the help of TeleMessage’s experienced customer service
people. Your dedicated project manager will guide you through
the process that will give you the solution that fits you best.
We will help you:
- Change telephone call flows with questions,
menus and logic.
- Define fax, e-mail, SMS, Instant Messenger and
pager templates.
- Combine text and voice in SMS messages.
- Customize your Web and WAP look and feel.
- Tailor status and reports that meet your needs.
- Connect to your current systems or call center.
All this and more is done in a fraction of time. Enabling you
fast, tangible results, with low efforts and investment. |
Where can
TeleMessage Multi-Alert help you:
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