Shipment Status Notification
Inform customers or distributors when shipments leave
the warehouse, are loaded on trucks, or reach customs.
Interactive response mechanism allows recipients to
request future updates, acknowledge delays, etc.
Appointment Scheduling
Interact with customers using automated calls to
schedule appointments for home delivery of packages.
Lost Delivery Status
Keep customers updated on the status of deliveries
that were lost.
Back-Order or Out-of-Stock Notification
When an item is out-of-stock or on back-order,
customer satisfaction can hinge on prompt and
effective communication. Automated notifications can
determine next steps to fulfillment and trigger
additional activity at a fraction of the traditional
cost of an agent transaction.
Cargo Coordination
Reach disparate vehicles when new cargo becomes
available for pick-up. Adhere to union regulations by
escalating messages in order of seniority.
Re-route drivers to optimize driver and load matching. |
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Multi-Party Transactions
Coordinate multiple steps in the supply chain with
effective, proactive communications. Bridge
information from a supplier directly to the consumer.
Internal Reportable Events
Communicate out-of band occurrences to the
appropriate internal team members bases on event type.
Low-level incidents can be directed to the relevant
group, while more emergent situations are escalated to
higher-level personnel.
Traffic and Weather Alerts
Inform disparate employees and partners of traffic
and weather concerns that may affect schedules and
delivery. Avoid potential supply chain snags by
preemptively communicating impending obstacles to
enable re-routing.
Crew/Staff Scheduling
Automatically coordinate staff for available
shifts with rules-based, interactive notifications.
Eliminate the need for manual call trees to fill
vacant slots. |
