Late Payment Reminders
Notify customers about late payments, detailed
information on overdue balances and the consequences
of no payment with response options to pay by credit
card, connect to customer care or forward to others.
Welcome Message
Contact customers with a high quality voice alert to
automatically verify the plan type, address and
current satisfaction with the service. Provide options
to connect to customer service if any issues with the
service exist. Resolve new customer problems early and
reduce churn!
Order Issue Follow-ups
Follow-up on invalid credit card information or any
other issues related to placed orders and
automatically collect the corrections.
Fraud Prevention and Reduction
Contact customers with suspicious activities and
automatically request authentication via a PIN, social
security number, etc. |
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Refill Monthly Prepaid Plans
Alert prepaid subscribers that they are
approaching their plan limit and enable them to buy
more time by entering a credit card number or
connecting to a service agent.
Time/Spending Limit Exceeded
Notify customers automatically on usage thresholds
with response options to add subscription capacity or
connect to a customer care agent.
Proactive Migration/Upgrade
Call customers with special offers to migrate to a
desired network or equipment.
Trouble Ticket Status
Notify customers when a problem has been identified,
if any further information is needed, and when the
ticket is closed out.
Service Disruption Notification and Scheduling
Proactively notify affected customers when there is a scheduled or
emergency service disruption.
Inform customers of pending deliveries, installations
or repairs and provide the ability to schedule or
confirm appointments. |
