| Examples of using
Multi-Alert in Retail applications |
Product/Ticket Shipment and Status Notification
Notify customers when orders have shipped as well as when returns have been accepted and
accounts credited. Provide customers with
status information on shipments, back orders or partial
shipments.
Promote new accessories, upgrades or
warranty renewals to existing customers.
Special Promotions
Create and deliver direct marketing campaigns based on
your customers' individual preferences, enhance your
database, and learn from their responses in order to
send even more targeted messages in the future. Inform
your best customers of a new catalog arrival and
attach personalized offers of discounted products that may be interesting to
them. "This is a special offer for Mr. Smith from
Scuba Bay Connection. Since you recently purchased 1
Scuba Body Suit by Atlan, we'd like to offer you a
free Snorkeling Gear and coupon for a Second Scuba
Body Suit for 50% off. To receive the free Snorkeling
Gear and confirm your mailing address as 524 Main St.,
Acton, MA, press 1 now. To purchase a Second Scuba
Body Suit at discount and schedule delivery, press 2
now. To forward this offer to a friend, press 3."
Entertainment Notification
Save time and money distributing timely information to
a select group of customers, and allow them to tell
their friends who can also take advantage of all the
response options. "As a New York Mets Fan Club
member, we have reserved 4 tickets in your name for
Game 2 until 8pm tomorrow. To purchase tickets mow,
press 1. To add a comment and share this offer with
friends, press 2."
Appliance Delivery Notification
Allow customers to choose specific delivery times and
options for home delivery services.
"Your GE Washing Machine is scheduled for delivery
on Saturday, April 9th at 4pm. To confirm, press 1." |
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Back orders and Out-of-Stock Follow-ups
Advise customers of out-of-stock issues or
backorder changes, enabling them to modify orders,
confirm deliveries or transfer to the call center.
Returns Notification
Inform customers when their returned items arrive
at your company for a return or exchange. Provide
verification of account crediting.
Payment Notification
Inform customers when payment installment is due
and enable them to automatically pay by credit
card or talk to a customer service agent. If a
customer is not using your company's credit card,
use an alert to up-sell card and services. Reduce
the overhead of outbound collection calls and
improve cash flow by replacing direct mail pieces
with electronic notifications (like voice or email
or even SMS) for instant credit card payment and
shorter billing cycles.
Appointment Scheduling
Inform customers of pending deliveries,
installations or repairs and provide the ability
to schedule or confirm appointments immediately.
Online Fraud Prevention
Authenticate large online orders via automated
calls requesting that customers enter web
confirmation numbers.
Order Issues
Follow-up on invalid credit card information or
any other issues related to placed orders and
automatically collect the corrections.
Gift Order Delivery Confirmation
Alert customers to shipment, delivery or receipt
of gift orders via phone, fax, email or wireless. |
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| Benefits of using Multi-Alert in Retail applications |
Lower Customer Support Costs
Replace expensive outbound agent contact with
cost-effective automated telephone calls and prevent
inbound calls with proactive notification.
Better Order Fulfillment
Automate communication of backorder, return,
out-of-stock and shipping information. Correct order
issues, such as invalid credit card numbers or missing
information. |
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Improved Customer Service
Keep customers better informed of issues related
to their purchases. Focus agents on inbound
customer service and order-taking by minimizing
the outbound call load.
Revenue Generation
Leverage personalized, proactive calls to reduce
lost orders, selectively upsell or renew services
as well as drive attention to new products and
catalogs.
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