Publishing Sample Applications

Examples of using Multi-Alert in Publishing applications

Magazine Subscription Renewals Remind customers that subscriptions are ending, providing the ability to renew immediately or talk to a call center agent. Place calls to subscribers with an early renewal option drive advance renewals. Overdue Payments Notify customers of overdue payments with calls that enable credit card processing or call transfer to a service representative.   Customer Surveys and Welcome Calls Welcome new customers with a telephone greeting and capture satisfaction feedback. Also ensure that delivery is taking place and give customers the ability to correct mailing addresses. Promotions Cross-sell publications and improve newspaper circulation.

Benefits of using Multi-Alert in Publishing applications

Increased Circulation Drive subscription rates by separating renewal reminders and promotions from the mailbox clutter. Automate any number of reminder calls to help retain subscribers who fail to renew their publications. Lower Customer Support Costs Reduce the number of outbound mailings required to generate subscription renewals.     Better Account Management Improve revenues and accounts receivables with automated calls to customers, allowing for real-time collections and faster subscription termination for delinquent accounts. Higher Customer Satisfaction Ensure that customers are satisfied with their delivery services by capturing immediate feedback and acting quickly.